learnings from sam walton

-What did I gain by reading this book?
-Be passionate in business you take than anybody else
-Always change even when it is not essential to do that. Don't become to predictable
-Learn from your competitors, Associates, support staff always does the ground research. Computers will just say how much and not how
-Prepare to bring in staff more qualified than you are
-Invest in systems that are going to benefit your customers. They will appreciate that and become your repeat customers
-Set goals and strive to achieve those
-Laugh at your failures
-Hold Saturday meetings to know more about the specific stores, and the successful store can disseminate information to the stores that are not working
-Make the associates as partners in the business. Aim for servant-leader (you are the both) relationship
-Try new promotions and new things rather than not doing anything, and be open to fail in that
-Be a family man too (also coming from Dhirubhai Ambani)
-Be frugal, but at the same time if something is needed for gaining competitive advantage, spend the amount in a judicious manner, and especially do that if it is helping customers
-Like your customer and never lose him. Do everything that he wants. Always over deliver.
.....and many more
-Have now picked up, the biography of JRD TATA-Over the last blue Mountain-By R M LALA, will post my learning after finishing it.